We are proud to announce a new two year standard mail-in
warranty on all Netsys products sold after January 1st, 2014! This is an honest two year standard warranty provided
at no extra cost to you, unlike some other companies advertising extended warranties
that cost more. Netsys-America, LLC is proving once again why we are #1 in
customer service and support.
Our new warranty covers product issues that are not caused
by visible surge or environmental damage. Further, products that are opened or
modified are excluded from warranty coverage.
If you find that your Netsys product has failed in the field, please call
our support team at 1-877-638-7971, email us at support@netsys-america.com, or
use the live chat feature on our website.
If we determine that your product needs repair, you can either ship it
back in to us or take advantage of our advance replacement program. When you send a failed product back into us,
we provide FREE diagnostic services to determine the cause of the failure and
warranty status of the product. If the
product is covered under warranty, we will ship out the repaired product or
comparable replacement product (at our discretion) via FedEx Priority Overnight
at no extra charge. If the product is
not covered under warranty, we will contact you and provide an estimate for the
repairs or a replacement product prior to performing any out-of-warranty
services. We will also notify you if the
product is not repairable due to surge, environmental or other excluded damage.
If you need an emergency replacement, you can purchase a
replacement product through our advanced replacement program and have it
shipped to you right away using your desired shipping method. Under our advanced replacement program, you
would pay up front for the cost of the replacement product and we would ship it
to you via Priority Overnight at no cost to you for products still covered
under warranty. If the product is no
longer covered under warranty, you would pay for your desired shipping
method. Once you receive and install the
replacement product, you would pack up the failed product and return it to us at
your cost using the RA# provided by our support staff. Once received and inspected, we would credit
back the cost the replacement product, less any agreed upon repair fees (for
non-warranty repairs), provided the failure is not caused by surge,
environmental or other excluded causes. While our advanced replacement program
is an effective way of getting your system back up quickly after a failure, we
strongly recommend that our customers stock spare products for mission critical
applications.
Netsys-America, LLC is the world leader in network extension
products and in customer service and support!
As always, if you have any questions regarding this topic or if you have
any other support questions, please call us toll free at 1-877-638-7971, email
us at support@netsys-america.com or initiate a live support chat on our website
and our support team will be happy to assist you. Thanks for visiting www.Netsys-Direct.com for all
of your network extension needs!
For more information on preventing warranty-voiding surge
damage to your Netsys Products, read our blog post found here.
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