New Two Year Standard Warranty

We are proud to announce a new two year standard mail-in warranty on all Netsys products sold after January 1st, 2014!  This is an honest two year standard warranty provided at no extra cost to you, unlike some other companies advertising extended warranties that cost more. Netsys-America, LLC is proving once again why we are #1 in customer service and support.

Our new warranty covers product issues that are not caused by visible surge or environmental damage. Further, products that are opened or modified are excluded from warranty coverage.  If you find that your Netsys product has failed in the field, please call our support team at 1-877-638-7971, email us at support@netsys-america.com, or use the live chat feature on our website.  If we determine that your product needs repair, you can either ship it back in to us or take advantage of our advance replacement program.  When you send a failed product back into us, we provide FREE diagnostic services to determine the cause of the failure and warranty status of the product.  If the product is covered under warranty, we will ship out the repaired product or comparable replacement product (at our discretion) via FedEx Priority Overnight at no extra charge.  If the product is not covered under warranty, we will contact you and provide an estimate for the repairs or a replacement product prior to performing any out-of-warranty services.  We will also notify you if the product is not repairable due to surge, environmental or other excluded damage.

If you need an emergency replacement, you can purchase a replacement product through our advanced replacement program and have it shipped to you right away using your desired shipping method.  Under our advanced replacement program, you would pay up front for the cost of the replacement product and we would ship it to you via Priority Overnight at no cost to you for products still covered under warranty.  If the product is no longer covered under warranty, you would pay for your desired shipping method.  Once you receive and install the replacement product, you would pack up the failed product and return it to us at your cost using the RA# provided by our support staff.  Once received and inspected, we would credit back the cost the replacement product, less any agreed upon repair fees (for non-warranty repairs), provided the failure is not caused by surge, environmental or other excluded causes. While our advanced replacement program is an effective way of getting your system back up quickly after a failure, we strongly recommend that our customers stock spare products for mission critical applications.

Netsys-America, LLC is the world leader in network extension products and in customer service and support!  As always, if you have any questions regarding this topic or if you have any other support questions, please call us toll free at 1-877-638-7971, email us at support@netsys-america.com or initiate a live support chat on our website and our support team will be happy to assist you.  Thanks for visiting www.Netsys-Direct.com for all of your network extension needs!

For more information on preventing warranty-voiding surge damage to your Netsys Products, read our blog post found here.

Split Pairs

One of the most common problems encountered when installing Ethernet extenders are split pairs.  All Netsys Ethernet extenders that run over network-grade cable or existing phone wiring require a twisted pair to carry the signal.  Like it sounds, a twisted pair is two wires twisted together, and the majority cables have multiple twisted pairs in them.  Twisting the wires together helps to eliminate electrical noise entering into and leaving the cable and helps minimize cross-talk (signals leaking between wires in a cable).  A split pair is when one wire from one pair gets swapped with another wire from a second pair at both ends of the cable.  A split pair negates the effect of having a twisted pair and renders the cable unsuitable for carrying broadband data.  The symptoms of a split pair can vary depending on the length of the line with the split pair and the quality of the cable, ranging from the Ethernet extenders linking but passing data very slowly to unstable links to no link at all.  See the diagram below for an example of a split pair.

Because most cables have multiple twisted pairs, split pairs are a common error that can be easy to make, but more difficult to detect due to the fact that continuity, resistance, and insulation tests will not detect a split pair.  The easiest way to check for split pairs is to do a visual inspection of the terminations along the length of the cable.  There are also several testers available that can check for split pairs, although they are specialized and can be expensive.  If you are unable to get your Ethernet extenders to link up and pass data normally when installing them, try linking them up over a short run of cable in a testing environment to make sure they are working first, and then check your terminations to make sure you have the correct two wires (the two that are twisted together) punched down on the correct pins throughout the length of the line.  Remember, just because a pair has continuity does not mean it is wired correctly!

As always, if you have any questions regarding this topic or any other support questions, feel free to email us at support@netsys-america.com and our support team will be happy to help you out.  Thanks for checking out Netsys Direct for your networking needs!